ESSENTIAL BUSINESS ETIQUETTE: Bottom line behavior for
everyday effectiveness (Revised edition 2001).
Table of Contents
Chapter One
Your Winning Attitude
Prepare your attitude for the day
Changing attitudes
Men working for a female boss
6 attitudes worth remembering
Chapter Two
Your Professional Image
First impressions
The businessman's appearance
The businesswoman's appearance
How fresh is your breath?
Chapter Three
Communicating Effectively
The art of making conversation
Conversational aptitudes
Subjects to avoid
Working a room
Make smalltalk easy
Making lively conversation
Little things make a difference
The art of public speaking
When you make the introduction
When you are the speaker
The art of listening
The art of correspondence
The official business letter form
Effective letter writing tips
The informal business letter
Handwritten personal letter
Business cards
Name tags
The art of touch
Chapter Four
Invitations and Gift Giving
Guidelines on when to mail your invitations
Responding to invitations
Gift giving
Selecting a gift
Price guidelines for gift purchasing
Chapter Five
Business dining skills
The invitation before dining
Arriving at the restaurant
After being seated
The ordering process
The table setting
Correct use of cutlery
Do's and Don'ts
Conversation guidelines
Thank you notes
Chapter Six
Interviews, Appointments and Introductions
Resumes
Dress appropriately for the job interview
When does the interview begin?
Questions to expect
The new interview
Introductions
Remembering names
Forgetting names
First names and nicknames
Chapter Seven
Office protocol
Receptionist and waiting area
Office greeting and seating
The handshake
Seating
Leaving
Working atmosphere
Office meetings
Arrive on time
Introductions and greetings
Position yourself
Be prepared
Respect personal space
Effective communications
Listening
Listening barriers
Working late
Chapter Eight
Electronic communication etiquette
Telephone etiquette
The answering machine and voicemail
Fax tips
Netiquette
Electronic mail
Rules for proper electronic mail use
Cellphone etiquette
Speakerphone etiquette
Conference calls
Chapter Nine
Business travel
Basic organizing and packing tips
Briefcase contents
Cash to carry
The traveling businesswoman
Traveling safe
Wise use of travel time saves time later
Chapter Ten
Etitquette in the global arena
To be a good global guest
Preparing for the trip
Cross-cultural manners matter
A few important differences understand
In summary
References
Lou's book is available to order by email
at loukennedy@satx.rr.com.
Lou
Kennedy
8454 Northview Pass
Fair Oaks Ranch, Texas
78015
Phone: 830-981-4450
Fax: 830-755-5044
Email: loukennedy@satx.rr.com
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