Corporate Trainer and Speaker Business Etiquette and Business Protocol Business Etiquette Quiz 1. What are five words that help create and maintain small talk conversation? 2. What are three courtesies to use when using speakerphones? 3. What are three tips for better voice mail messages? 4. What is considered "comfortable personal conversation space" when standing and talking with someone? 5. How much do you tip for services when checking into a better hotel? Click here for the answers.   [Home] [Capabilities and Services] [Programs: Speaking and Training] [Business Etiquette: A "Must Read" Book] [What Clients are Saying] [Inquiries for Speaking and Training] [Take the Business Etiquette Quiz] [Press & News] [Contact Us]   Answers 1. Use Who, What, When, Where and Why to form open-ended questions. 2. Tell the person who called that you have them on speakerphone. Identify each person who is in the room. State their purpose in being present during the conversation. 3. When leaving your message pause between your first and last name as you identify yourself. Spell difficult names. Say your phone number slowly at the beginning and end of your message. 4. Americans are comfortable with 3' to 5'. Asians stand farther apart than Americans are used to. People in Latin and Mediterranean countries stand so close that Americans feel that "their space" is being violated. 5. Tip the doorman from $1-$5, according to how much baggage he takes from your car. Tip the porter at least $1 per bag. Tip the concierge $10 or more for services such as theater tickets, restaurant reservations or personal deliveries.   Lou Kennedy 8454 Northview Pass Fair Oaks Ranch, Texas 78015 Phone: 830-981-4450 Fax: 830-755-5044 Email: loukennedy@satx.rr.com [Home] [Capabilities and Services] [Programs: Speaking and Training] [Business Etiquette: A "Must Read" Book] [What Clients are Saying] [Inquiries for Speaking and Training] [Take the Business Etiquette Quiz] [Press & News] [Contact Us] San Antonio Web Design - Powered by vSpaceLab