ESSENTIAL BUSINESS ETIQUETTE: Bottom Line Behavior For Everyday Effectiveness (Revised edition 2001)


Please note: The book is in a downloadable .pdf format, not a physical printed copy.
Lou Kennedy - Business Etiquette
Lou Kennedy - Business Etiquette
Lou Kennedy - Business Etiquette
Table Of Contents

Chapter One: Your Winning Attitude

  • Prepare Your Attitude for the Day
  • Changing Attitudes
  • Men Working for a Female Boss
  • 6 Attitudes Worth Remembering

Chapter Two: Your Professional Image

  • First Impressions
  • The Businessman’s Appearance
  • The Businesswoman’s Appearance
  • How Fresh Is Your Breath?

Chapter Three: Communicating Effectively

  • The Art of Making Conversation
  • Conversational Aptitudes
  • Subjects to Avoid
  • Working a Room
  • Make Small Talk Easy
  • Making Lively Conversation
  • Little Things Make a Difference
  • The Art of Public Speaking
  • When You Make the Introduction
  • When You Are the Speaker
  • The Art of Listening
  • The Art of Correspondence
  • The Official Business Letter Form
  • Effective Letter Writing Tips
  • The Informal Business Letter
  • Handwritten Personal Letter
  • Business Cards
  • Name Tags
  • The Art of Touch

Chapter Four: Invitations and Gift Giving

  • Guidelines on When To Mail Your Invitations
  • Responding to Invitations
  • Gift Giving
  • Selecting a Gift
  • Price Guidelines for Gift Purchasing

Chapter Five: Business Dining Skills

  • The Invitation Before Dining
  • Arriving at the Restaurant
  • After Being Seated
  • The Ordering Process
  • The Table Setting
  • Correct Use of Cutlery
  • Do’s and Don’ts
  • Conversation Guidelines
  • Thank You Notes

Chapter Six: Interviews, Appointments and Introductions

  • Resumes
  • Dress Appropriately for the Job Interview
  • When Does the Interview Begin?
  • Questions to Expect
  • The New Interview
  • Introductions
  • Remembering Names
  • Forgetting Names
  • First Names and Nicknames

Chapter Seven: Office Protocol

  • Receptionist and Waiting Area
  • Office Greeting and Seating
  • The Handshake
  • Seating
  • Leaving
  • Working Atmosphere
  • Office Meetings
  • Arrive On Time
  • Introductions and Greetings
  • Position Yourself
  • Be Prepared
  • Respect Personal Space
  • Effective Communications
  • Listening
  • Listening Barriers
  • Working Late

Chapter Eight: Electronic communication etiquette

  • Telephone Etiquette
  • The Answering Machine and Voicemail
  • Fax Tips
  • Netiquette
  • Electronic Mail
  • Rules for Proper Electronic Mail Use
  • Cellphone Etiquette
  • Speakerphone Etiquette
  • Conference Calls

Chapter Nine: Business Travel

  • Basic Organizing and Packing Tips
  • Briefcase Contents
  • Cash to Carry
  • The Traveling Businesswoman
  • Traveling Safe
  • Wise Use of Travel Time Saves Time Later

Chapter Ten: Etiquette In The Global Arena

  • To Be A Good Global Guest
  • Preparing for the Trip
  • Cross-cultural Manners Matter
  • A Few Important Differences Understand
  • In Summary
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